Terms and Conditions for 
JZ Soft Tissue Therapy

1. Appointments

1.1Appointments can be made by email, text message or phone call. Once your appointment is confirmed, the time is reserved especially for you.
1.2 Please notify me as soon as possible if you need to make any changes.
1.3 Late arrivals by client  may result in a shorter treatment to avoid delaying the next client, but the full fee will still apply.

2. Payments

2.1 Payment is required at the time of treatment unless otherwise agreed.
2.2 Accepted payment methods include bank transfer, or cash (by prior arrangement).
2.3 Session packages must be paid in full at the time of purchase.

3. Cancellation and Rescheduling

3.1 Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
3.2 Cancellations made with less than 24 hours’ notice are charged 50% of the session fee.
3.3 Cancellations made within 12 hours or missed appointments (no-shows) are charged 100% of the session fee.
3.4 Exceptions may be made at the therapist’s discretion in cases of emergency or illness.

3.5 Therapist  reserves the right to cancel the treatment under unforeseen circumstances. In that case any payments made by the client will be fully refunded and appointment rescheduled to the other suitable date. 

3.6 Therapist  reserves the right to cancel the appointment if upon arrival to the clients premises, she realises that clients medical condition doesn't allow to continue with the treatment, or if the premises don't meet H&S standards.

4. Health & Medical Information

4.1 Clients are responsible for disclosing any medical conditions, injuries, allergies, or changes to health status before treatment.
4.2 Treatments are not a substitute for medical care. If you are under medical supervision, please consult your GP or healthcare provider before booking
4.3 The therapist reserves the right to decline or postpone treatment if it may be unsafe or contraindicated

4.4 Therapist  requires a minimum of 2,5m x 2,5m of free working space,  clean and dry towels provided by the clients

5. Conduct

5.1 Respectful behaviour is expected at all times. Any inappropriate behaviour will result in the immediate termination of the session and future bookings being declined.

6. Session Packages & Refunds 

6.1 Session packages are non-refundable once purchased.
6.2 Packages are valid for six (6) months from the purchase date unless otherwise agreed in writing.
6.3 Sessions within a package can be:
 (a) Used by the original client at any time within the validity period,
 (b) Transferred to another person (friend or family member) by prior agreement, or
 (c) Put on hold in cases of illness, injury, or relocation, provided that the therapist is notified as soon as possible.
6.4 If the client permanently cancels before completing the package, unused sessions are not refunded unless agreed at the therapist’s discretion (for example, due to serious illness or medical contraindication).
6.5 If the client relocates, the therapist may offer to continue mobile visits if within the service area (approximately one-hour travel time from South West London) or offer the option to use remaining sessions at the therapist’s location.
6.6 Packages cannot be extended beyond the six-month period unless agreed in advance.

7. Therapist Commitments

7.1 All treatments are carried out by a qualified Soft Tissue Therapist, insured and registered with a professional body. Therapist adheres to ISRM Code of Ethics, Conduct and Practise https://www.theisrm.com/code_of_ethics.php

7.2 The therapist will maintain professional confidentiality at all times and store client information securely in accordance with GDPR regulations.

8. Gift Vouchers

8.1 Gift vouchers are valid for six (6) months from the purchase date and are non-refundable.
8.2 Vouchers may be transferred to another recipient with prior agreement.

9. Prices and Changes

9.1 Prices are subject to change. The rate confirmed at the time of booking will always be honoured for that appointment.
9.2 JZ Soft Tissue Therapy reserves the right to update these Terms & Conditions at any time. The most recent version will always be available at www.jztherapy.co.uk/terms-and-conditions.

10. Treating Young Clients:

• Clients under the age of 18 must be accompanied by an adult (parent or legal guardian)
• The parent/legal guardian must give permission for the session to be performed.
• The parent or legal guardian must complete the client’s online consultation form together with the young person.
• The parent or legal guardian must be present in the room throughout the appointment.

11.  Website Content

• Website content is  authorised and managed at JZ STT discretion, including testimonials.
• Photographs, if including clients, will only be displayed with the consent of the people in the photograph.
• Photograph consent may be obtained by JZ STT verbally, or in writing if the client completes a photo release form.
• Photo release forms can be requested by phone or email.

12. Changes to Terms and Conditions

12.1 Amendments: JZ Soft Tissue Therapy reserves the right to amend these terms and conditions at any time. Changes will be posted on the website.

13. Contact

For any questions  please contact:
hello@jztherapy.co.uk